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Frequently Asked Questions:

What is Tropical Stone?

Established in 2001, Tropical Stone is a natural stone wholesale distributor dedicated to bringing you an impressive experience while selecting your finest ornamental stone from hundreds of colors and patterns of natural stone from different parts of the world.

We work with many Contractors, Designers and Fabricators to bring the natural beauty of stone to any size project, but we do not do the actual cutting and installation.

The main Warehouse Showroom is 58,000 square feet, and houses hundreds of different types of granite, marble, onyx, soapstone and limestone.

Is Tropical Stone “Open to the Public”? Yes, we are.  We prefer appointments so that a member of our customer service staff will be available to assist you with your stone selection.

To schedule an appointment, please call us at 610-725-8130 or click the link below to be transferred to our online appointment page.

Book an appointment with Tropical Stone using SetMore


What are your hours?

We are open Monday through Friday from 8:30am to 5:00pm, with the last appointment at 4:00pm.

We are also open on Saturdays, from 9:00am to 2:00pm. Appointments are Recommended – last appointment at 1:00pm.


Do you move slabs on Saturdays? No, as we do not have full staff on Saturdays, so Cranes used to select individual stone “slabs” are not in operation on Saturdays, but Customers may ask to have their slabs made “viewable” for tagging prior to Saturday.

 


How do I get to Tropical Stone? We are located in Malvern, Pennsylvania, which is approximately 25 miles or 35 minutes West of Center City Philadelphia.

Please use the following link to get more direction details.


Can I move slabs on my own? Absolutelly not. Do not attempt in any circumstances to move slabs. Only our staff can perform this task in our warehouse.When visiting Tropical Stone, your safety is very important to us, so we ask your cooperation in following these safety guidelines.


Can I bring my kids? This is not a safe environment for children, so we strongly recommend that you make arrangements not to bring them. Children under the age of 13 are not allowed in the warehouse. We do not have a designated area or a playroom for children under this age.


Should I bring tile and cabinet samples? Yes, and we have utility carts that we make available for you to carry your heavy samples.


 

Planning your visit.

How do I make the most of my Tropical Stone Experience?

Browsing at Tropical Stone is always encouraged.We invite you to visit us and view the vast and varied collection of natural stone available for your project while enjoying our well-lit, inviting indoor “art” gallery.

  • Please have as much of the following information handy when calling for an appointment to select materials at Tropical Stone:
    • Fabricator Name – for pricing and shipment of stone
    • Architect, Designer, Dealer, and/or Contractor Names
    • Plans or square footage requirements for each project
    • Dimensions required for islands, etc. – minimum length and width required
    • Samples of cabinetry, flooring, paint, tile or fabric for color match to stone
  • Once a stone has “spoken” to you, it is important to know how you will proceed with your final selections:
    • Stone is selected by color, by lot number, and by individual slab number.
    • Wholesale pricing is sent to the fabricator who quotes the installed price to you or your contractor.
    • Slabs are selected in sequence for best color match and, since many lots in inventory are book-matched for design applications, the slab order must not be broken.
    • Slabs are moved at the time of final selection only in order to limit damage to materials and to offer our customers the best stone quality possible.
  • Reserving Material at Tropical Stone:
    • Tropical Stone may, at its discretion charge a non-refundable reservation fee, which holds the selected slabs for up to 30 days, at which time the stone is invoiced to the fabricator, and the fee is transferred by Tropical Stone to the fabricator as credit on the material cost of the job.

Please note that Tropical Stone does not return this fee to the customer directly – it is up to the fabricator to issue this credit to the client or client’s contractor at time of final billing.

    • If the customer does not continue with their project, the stone is returned to inventory and the reservation fee is retained by Tropical Stone to compensate for stone being on reserve for 30 days and unavailable for sale.